Dear partner, we ask you to make delivery corrections and complaints immediately or at the latest within one day of the arrival inspection, so that we can implement corrective measures as quickly as possible.
All deviations must be noted on the delivery list and confirmed with the signatures of both the customer and the driver. Once the customer has acknowledged receipt of the load, responsibility for the delivery passes to the customer.
In accordance with the regulations of self-monitoring, products in the cold chain (meat, fish and frozen products) as well as fresh or terminal products are not accepted for return and customers are not refunded.
We have centralized all customer contacts in cases of product comments and delivery failures to one address. This allows us to offer customers even more time in wholesale for orders, product usage tips and new product presentations.
We ask that you send corrections to deliveries related to products, transportation and complaints, please send them primarily by email to virheselvittely@baronsfood.fi
In urgent cases, you can contact our service number 020 773 8305.
Important information for processing the complaint:
• Reason for the complaint
• Customer's location, customer number
• Delivery date
• Photo of the product label and address label (or equivalent information)
• Copy of the received waybill
The product should not be destroyed before permission has been obtained, as the complained product may be returned to the factory or supplier to investigate the quality defect.
If a quality defect leads to further investigation, the customer will receive a written report on the results of the investigation upon completion.
Complaints are always handled on a case-by-case basis and are documented to improve service and quality.
